Returns & Exchanges

Due to the perishable nature of our artisanal breads and pastries, we do not accept physical returns; however, we are committed to your satisfaction and offer a 100% Happiness Guarantee. If your order arrived damaged or you are unsatisfied with the quality, we will work with you to provide a replacement or a refund.

Return Process

• 1.
  Inspect Your Delivery

  As soon as your Wildgrain box arrives, please check the contents to ensure all items are present and still frozen.

• 2.
  Document the Issue

  If there are damaged items or shipping delays that affected the product quality, take a clear photo of the items and the shipping label.

• 3.
  Contact Support

  Email our Member Support team within 7 days of delivery with your order number and any photos documenting your concern.

• 4.
  Resolution Process

  Our team will review your request and issue a store credit, a replacement box, or a refund to your original payment method.